Every order is processed within an average business day from the time of purchase. Free shipping within Italy for orders over €145 is managed by Iconazero Srl and operated by DHL Express. Once the order is dispatched, the shipping company takes an average of 24-48 business hours for deliveries within Italy and up to three business days for islands and remote areas.
Free shipping for orders over €200 and paid shipping for orders up to €199 within Europe are managed by Iconazero Srl and operated by DHL Express. Once the order is dispatched, the shipping company takes an average of 2 business days for deliveries within Europe and up to 3 business days for islands and remote areas.
Article 9 - Delivery Methods and Product Integrity
Upon delivery to the carrier, the Seller will be released from obligations related to transport. The product will be delivered to the Customer at the location specified in the Order Confirmation. The Customer is obliged to verify that the product corresponds to what was ordered. The Customer must also ensure that the product is in perfect condition and is suitable for the use that the Product naturally has and as indicated in the Technical Sheet on the Site page dedicated to the individual Product. The Customer acknowledges that picking up the Product is a precise obligation arising from the purchase contract. In case of Non-Delivery to the Home due to the recipient's absence at the address specified in the order form, after two successful delivery attempts, the package will go "on hold" at the location indicated by the Carrier. If the Product is not picked up from the hold within five working days from the day after the Carrier left the passage notice, any further charge imposed by the Carrier for subsequent delivery attempts or late delivery, as well as for storage, will be exclusively borne by the Customer who will bear every related charge imposed by the Carrier itself, to the latter, excluding any right, claim, dispute by the Customer against the Seller. If the purchased Product is not delivered or is delivered late compared to the delivery times indicated during the purchase process and in the Confirmation email, the Customer, pursuant to art. 61 of the Consumer Code, must invite the Seller to make the delivery within an additional period appropriate to the circumstances. SPECIFIC APPROVAL pursuant to and for the effects of articles 1341 – 1342 of the Civil Code.
Article 13 - Delivery Delays
The Seller undertakes to promptly notify the Customer by email of any delivery delays, simultaneously indicating the new delivery deadline, if available, which must be accepted by the Customer by email. In case of a delay equal to or greater than 90 days, the Seller also undertakes to recognize the Customer who requests it a refund of the delivery costs within 10 days from the request, or, alternatively, to recognize the Customer a discount voucher equal to the value of the delivery costs paid by the Customer to be spent on the Site within 3 months. SPECIFIC APPROVAL pursuant to and for the effects of articles 1341 – 1342 of the Civil Code.